FAQ

HOW CAN I TRACK MY ORDER?

As soon as your item is dispatched, you will receive an email from us with a tracking number for the postage company delivering your item (usually Australia Post). You can track the delivery of items on Australia Post website: https://auspost.com.au/mypost/track/#/search 

I AM IN MELBOURNE. CAN I PICK UP MY DRESS?

Sure. We offer free pick up from Ivanhoe in Melbourne. The dress can be dropped off or posted back if this is what you prefer. You will be contacted via email 1-2 days prior to pick up with further details of your pick up. Please bring your confirmation photo ID when you come to collect your order.

WILL I GET MY DRESS IN TIME?

We recommend you choose a date that is 1-2 days prior to the date you intend to wear the item. 

Usually delivery with Australia Post Express takes 1-2 business days if you are in Sydney, Melbourne, Brisbane, Gold Coast or Adelaide metropolitan areas. Perth, Townsville, Cairns, Hobart and regional centres would normally take 2 business days. Rural areas may take longer. 

We also offer overnight courier delivery to major cities, please contact us for more information. 

WHAT IF I AM UNSURE IF SIZE IS RIGHT FOR ME?

If you are unsure about the sizing we recommend contacting us prior to making your booking, we will do our best to help. Postal try on prior to your event can also be arranged for a fee.

I NEED A DRESS LAST MINUTE. IS THAT POSSIBLE?

Sure. We offer last minute pick ups in Melbourne or overnight courier delivery to major cities. Please contact us for more information.

HOW DO I RETURN MY DRESS?

Please place your garment in pre-paid express postage satchel provided with your order, sign the package and drop it off at your local post office before midday. Please ensure you also get a proof of lodgement receipt at the post office. Please do not drop the package off in one of Australia Post boxes. 

WHAT IF MY RENTAL ENDS OF SUNDAY OR PUBLIC HOLIDAY?

If your last day of rental falls on Sunday or public holiday please ensure you post your dress back by 12pm the next business day.

DO YOU OFFER TRY ONS?

We are currently not offering try on appointments however we would be more than happy to arrange postal try ons for a fee (subject to availability).

Alternatively we can guide you with sizing and provide extra information/measurements of a garment if required. 

Feel free to email with any questions you might have regarding fit or sizing on info@curated-collection.com.au and we will do our best to assist. 

CAN I GET A REFUND?

Cancellations 14 or less days prior to your booking start date will be entitled to a credit note for the full amount paid including postage. This credit is transferrable to any future hires made within 6 months of the cancellation date. 

WHAT IF MY DRESS ARRIVES CRINKLED?

All garments are dry cleaned and steamed before postage, but they may become creased in the post satchel. Certain fabrics, however, are more prone to wrinkles. If you receive a dress with minor creases, please try steaming it on low heat or hanging it in steamy bathroom, it will naturally remove creases.

DO I NEED TO DRY CLEAN MY DRESS?

No need to dry clean, we will take care of it. Just pop your dress back in prepaid satchel and send it back to us. 

WHAT IF I ACCIDENTLY DAMAGE OR LOOSE MY DRESS?

In the unlikely event that an item is damaged, you are fully liable to pay for the repairs. If the item is damaged beyond repair, rendering it 'unwearable,' we will ask you to pay for the damages in the amount of 120% of the item's RRP.  

Do not attempt to repair a rented item if it is damaged. If it is simple to repair (for example, sewing on a button or re-stitching), it will be done at NO additional cost to you. It's also not a problem if the garment is stained, as long as it comes out when it is dry-cleaned after you've returned the garment.

If you've lost or not returned an item, you will be liable for up to 200% of the RRP of the item.

WHAT IF I AM LATE RETURNING MY DRESS?

If you return your item(s) late, you will be charged a $10.00 late fee for each day you are late, up to 200% of the garment’s retail value.